Bookings & Cancellations
New client bookings
If you are wanting to book in as a new client, please get in touch by contact form or phone. The current status of my new client intake on the homepage.
Existing client bookings
Once you are an existing client, the quickest and easiest way to book an appointment is online via our secure web-based booking system. You can also book via texting, calling or emailing. I endeavour to get back to you as quickly as possible.
It is important to arrive on time for your appointment to get the most from it. Late arrival will reduce the amount of time available for your treatment.
Appointment Wait List
Sometimes due to client demand, it can be difficult to get an appointment at the desired time for a few weeks. This is especially the case for evening appointments and in the lead-up to public holidays. When I get cancellations I usually post these on the Facebook page so if you are on Facebook it is a good place to check. Alternatively, if you are after an appointment within a week or two and can't see one on the booking system, get in touch and I can put you on the waitlist.
Cancellation Policy
Cancellations significantly impact my business and appointment availability for other clients. 48 hours' notice is required to cancel an appointment. This enables another client the opportunity to book the vacant appointment slot.
If less than 48 hours' notice is given, a fee may be charged. If an appointment is cancelled on the day, or missed with no notification, the full appointment fee will be charged. We understand that emergencies do happen and take these into consideration on a case-by-case situation. We ask that clients reach out as early as possible to discuss. Where a fee is charged, clients are invoiced for the amount due and payment must be made by bank deposit within 7 days of the date of the invoice. Where this fee is unpaid without reaching out to discuss, I am unable to see clients until the outstanding charge is paid.
You will receive an email confirmation reminder 4 days before your appointment. Please do not rely on this as your only reminder! Technology sometimes fails due to reasons beyond our control. To avoid forgetting/missing your appointment, please record your appointment in your phone, diary, or email calendar at the time of booking online or in-clinic.
You are responsible for letting me know ASAP if you cannot make your appointment.
What if I'm Sick?
I take infection control in the clinic very seriously and don't want to risk contracting anything that may mean I'm not able to provide massage therapy to clients or unwittingly pass something on to clients I may see after you.
If you are sick - with a cold, flu or another virus, stomach bug, feel unwell after returning from overseas - anything that may be contagious or causes you to feel unwell, please cancel your appointment ASAP. It may also be worthwhile getting checked out by your GP. Getting a massage when you are sick may amplify how unwell you feel.