Bookings & Cancellations
New client bookings
If you are wanting to book in as a new client, please get in touch by contact form or phone. As I take a limited number of new clients each month, getting an initial appointment at short notice is generally not possible. I will let you know what the waitlist time is and we can schedule your first appointment in advance. You can also see the current status of my new client intake on the homepage.
Existing client bookings
Once you are an existing client, the quickest and easiest way to book an appointment is online via our secure web-based booking system. You can also book via texting, calling or emailing. I endeavour to get back to you as quickly as possible but can only respond in between clients.
It is important to arrive on time for your appointment as late arrival will reduce the amount of time available for your treatment.
Appointment Wait List
Sometimes due to client demand, it can be difficult to get an appointment at the desired time for a few weeks. This is especially the case for evening and Saturday appointments and in the lead-up to public holidays. When I get cancellations I usually post these on the Facebook page if you are on Facebook it is a good place to check. Alternatively, if you are after an appointment within a week or two and can't see one on the booking system, get in touch and I can put you on the waitlist and let you know if I get a cancellation. This waitlist option is only available to existing clients.
Cancellation Policy
Cancellations have a significant impact on my business and appointment availability for other clients.
I require 48 hours' notice to cancel an appointment. This enables another client the opportunity to book the vacant appointment slot with sufficient time to rearrange their schedule if need be. If less than 48 hours' notice is given to cancel an appointment, 50% of the full appointment fee will be charged. If an appointment is cancelled on the same day it was booked for, or if an appointment is missed without any notification, the full fee will be charged. Clients will be invoiced for the amount due and payment must be made by bank deposit within 7 days of the date of the invoice.
You will receive an email confirmation reminder 4 days before your appointment. Please do not rely on this as your only reminder! Technology sometimes fails due to reasons beyond our control. To avoid forgetting/missing your appointment, please record your appointment in your phone, diary, or email calendar at the time of booking online or in-clinic. If you make a booking and do not get an email confirmation immediately, please let me know. There have been a few instances where clients have booked online and made a typo in their email address, which has meant they have not received an email.
Obviously, emergencies can and do happen, people get sick and I do take these into consideration but require you to let me know if you cannot make your appointment ASAP.
What if I'm Sick?
If you are sick - with a cold, flu or another virus, stomach bug, feel unwell after returning from overseas - anything that may be contagious or causes you to feel unwell, please cancel your appointment ASAP. It may also be worthwhile getting checked out by your GP. Getting a massage when you are sick may amplify how unwell you feel, and who wants that?! I take infection control in the clinic very seriously and don't want to risk contracting anything that may mean I'm not able to provide massage therapy to clients or unwittingly pass something on to clients I may see after you. So, if you are sick, please stay home, look after yourself and rebook for a later date when you have recovered.