Bookings and Cancellations

New client bookings

If you are wanting to book in as a new client, please get in touch by contact form or phone.  As I take a limited number of new clients each month, getting an initial appointment at short notice is generally not possible.  I will let you know what the waitlist time is and we can schedule your first appointment in advance.  You can also see the current status of my new client intake on the homepage.

Existing client bookings

Once you are an existing client, the quickest and easiest way to book an appointment is online via our secure web-based booking system.  

  1. Click on the white and orange "Book Now" button on the top right of our website

  2. Scroll down and select the session duration you require, click the green "Book" button

  3. Choose the date that suits from the calendar on the right-hand side of the page

  4. Then scroll down and click on the preferred available time option given

  5. Note any covid-19 related changes in the box (required). This is not publically visible information

  6. Enter any other important information in the next field e.g. special requirements, voucher number.  This is not publically visible information

  7. Click the "Next" button at the bottom of the page

  8. Enter your name, email and phone number (required) and click the "Next" button

  9. Check booking details and read the Terms & Conditions

  10. Tick the "I Agree" box and click the "Confirm Booking!" button

  11. A booking confirmation page will then appear (Note: if you do not complete step 10, the booking will not be confirmed)

  12. You will then receive an email confirming your booking.  Please note that if you enter your email incorrectly, you will not get an email confirmation.  If this happens, get in touch with me and I can check the booking and resend you the confirmation.

 

You can also book via texting, calling or emailing us.  I endeavour to get back to you as quickly as possible but can only respond in between clients.

It is important to arrive on time for your appointment as late arrival will reduce the amount of time available for your treatment.

Appointment Wait List

Sometimes due to client demand, it can be difficult to get an appointment at the desired time for a few weeks.  This is especially the case for evening and Saturday appointments and in the lead up to public holidays.  When I get cancellations I usually post these up on the Facebook page if you are on Facebook it is a good place to check.  Alternatively, if you are after an appointment within a week or two and can't see one on the booking system, get in touch and I can put you on the wait list and let you know if I get a cancellation.  This waitlist option is only available to existing clients.

Cancellation Policy

Due to an increase in booking numbers and referrals from other health practitioners, 36 hours cancellation notice is now required.  This enables another client the opportunity to book the vacant appointment slot with sufficient time to rearrange their schedule if need be.  If less than 36 hours notice is given and the time slot is not able to be filled, or an appointment is missed without any notification, a fee may be charged. To avoid forgetting appointments, it is strongly recommended that clients diarise their own bookings.  You are sent a courtesy appointment confirmation via email at the time of booking and 3 days before an appointment but please do not rely on this as a reminder. Obviously emergencies can and do happen, people get sick and I definitely take these into consideration but do ask that as a courtesy, you let me know if you cannot make your appointment ASAP. 

What if I'm Sick?

If you are sick - with a cold, flu or other virus, stomach bug, feel unwell after returning from oveseas - anything that may be contagious or causes you to feel unwell, please cancel your appointment ASAP. It may also be worthwhile getting checked out by your GP.  Getting a massage when you are sick may amplify how unwell you feel, and who wants that!  I take infection control in the clinic very seriously and don't want to risk contracting anything that may mean I'm not able to provide massage therapy to clients or unwittingly pass something on to clients I may see after you.  So, if you are sick, please stay home, look after yourself and rebook for a later date when you have recovered.